FAQ

Frequently Asked Questions

How long will my order take?

Our standard turnaround time is 3–7 business days, plus UPS shipping time. Business days do not include weekends or holidays.

Because our products are handcrafted, some specialty or custom orders may require additional time. Any extended turnaround time will be noted in the product description or communicated with you.

How will my order ship?

Orders are shipped via UPS. Once your order ships, you will receive tracking information by email.

Please remember that shipping time is in addition to our 3–7 business day production turnaround.

Can I cancel my order?

No. All orders are final once placed and cannot be canceled.

Please review your order carefully before completing checkout.

Do you accept returns or exchanges?

No. All sales are final. We do not accept returns, exchanges, cancellations, or refunds.

If your order arrives damaged or you receive an incorrect item due to an error on our part, please contact us with your order number and photos so we can review the issue.

Do you offer custom or personalized orders?

Yes! Many of our pieces can be customized or personalized.

Please double-check all names, spelling, wording, colors, stains, and other selections before placing your order. Custom orders are final sale and cannot be changed or canceled once submitted.

Will my item look exactly like the photo?

Because our products are handcrafted, no two pieces will be exactly alike.

Natural wood grain, knots, texture, coloring, stain absorption, distressing, leather characteristics, and other variations are normal. These differences are part of what makes your handcrafted piece unique and are not considered defects.

Can I request a specific color, stain, size, or design?

If an option is available on the product page, simply select it before adding the item to your cart.

Have something different in mind? Contact us before ordering to see if we can accommodate your request. Additional charges may apply to specialty customizations.

Can I make changes to my personalization after ordering?

Because work may begin shortly after an order is received, we cannot guarantee changes after an order has been submitted.

Please carefully review all personalization before checkout.

What if my order arrives damaged?

Please contact us as soon as possible and include your order number, photos of the damaged item, and photos of the shipping box and packaging.

Please keep all packaging until the issue has been reviewed, as UPS may require photographs or packaging for a shipping claim.

What if Ten-Fold made a mistake on my order?

We want you to receive what you ordered. If we made an error in your personalization or sent you the incorrect item, please contact us with your order number and photos so we can review it and make it right.

Can you guarantee delivery by a certain date?

We cannot guarantee delivery dates unless arrangements have been confirmed with us before you place your order.

Our production turnaround is generally 3–7 business days, and UPS transit time is additional. If you need an item for a wedding, birthday, holiday, mission trip, or other special occasion, please contact us before ordering.